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At Rimage, we know how important support is to our users.
We strive to provide you with as much information as possible to set up, use and troubleshoot your autoloaders and printers. From here you can download software, service packs, and firmware, as well as view our award winning user documentation and service information. Select a tab below to learn more.
End of Service for some AutoPrinters |
For Help
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Select a link below for more information on downloading the latest software, service pack, or firmware for your product. From the download page, you can also access release notes and download instructions.
Important! Before downloading any type of software:
- Follow your organization's upgrade policies and procedures.
- Ensure prior system backup to allow from recovery, should any problems arise, and perform a system test before full implementation in production mode.
- If your Rimage system is part of an integrated solution, contact your solution provider to ensure your software version is compatible with the other software or hardware components of the system.
| Firmware | Version | Date |
| AutoPrinters |
| AutoPrinter |
v. 3.609 |
March 17, 2010 |
| AutoPrinter |
v. 3.416 |
August 29, 2006 |
| Printers |
| Everest 600 Printer |
v. 0505A_4.01 |
May 27, 2010 |
| Everest III Printer |
v. 0504A_1.21 |
August 12, 2008 |
| Everest II Printer |
v. 2.60 |
March 1, 2008 |
| Prism Printer |
v. 5.201 |
June 16, 2006 |
| Service Packs | Version | Date |
| CD Designer Software Suite 8.0 - 8.2 |
SP 1 |
March 1, 2010 |
CD Designer Software Patch
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N/A |
February 13, 2007 |
| Software | Version | Date |
| CD Designer Software Suite |
v. 8.30 |
March 1, 2010 |
| CD Designer Software Suite |
v. 8.20 |
August, 2009 |
| Drivers and Utilities | Version | Date |
| Everest 600 Mac Printer Driver |
v.2.0 |
March 1, 2010 |
| Everest II PC Printer Driver |
v. 4.0 |
October 23, 2004 |
| Prism Driver Win2000/2003/XP |
v. 5.02 |
August 22, 2002 |
| Everest Firmware Updater |
v. 1.1.0.0 |
December 5, 2002 |
| GemFlash |
v. 1.1 |
April 24, 2006 |
| USBFlash Utility |
v. 2.1.0.0 |
July 25, 2003 |
| Prism ParFlash Utility |
v. 1.1 |
June 28, 2000 |
Download easy-to-use product user guides, setup and installation guides, software getting started guides, and technical specifications.
Can’t find what you are looking for? Use the search function to locate additional user documentation.
Note: Some Rimage documents are translated into other languages. Given the time needed to translate documents, translated versions may vary in content. The English version always contains the most current information.
Download Operator level repair, replacement, and maintenance instructions.
Can’t find what you are looking for? Use the search function to locate additional user documentation.
Note: Certified Technician and Certified Country Partner level documentation is available by logging into the KnowledgeBase.
Rimage Service and Support is the industry leader in delivering high quality world-wide service with superior response times that maximize your return
on investment. Rimage Service and Support offerings are designed to meet the level of service you need.
 Maintenance Terms and Conditions
For the Rimage AutoPrinter, Rimage Service and Support options are:
Exchange
High quality service and a great value. 4-5 business days delivery of the replacement unit or parts for you to install.
- Detailed replacement instructions are included, making replacement straight forward.
- One free print head per system per year for contracts renewed or purchased after April 1, 2010.
- Direct access to the Rimage technical call center and in-depth remote diagnostics resolve issues quickly.
- Business hours phone support and access to the Rimage KnowledgeBase.
Access RMA forms, product warranties, service options, and Safety, Environment and Compliance information.
Please contact us if you have questions.
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