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At Rimage, we know how important support is to our users.
We strive to provide you with as much information as possible to set up, use and troubleshoot your autoloaders and printers. From here you can download software, service packs, and firmware, as well as view our award winning user documentation and service information. Select a tab below to learn more. End of Service for some Autostar II autoloaders |
For Help
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Select a link below for more information on downloading the latest software, service pack, or firmware for your product. From the download page, you can also access release notes and download instructions.
Important! Before downloading any type of software:
- Follow your organization's upgrade policies and procedures.
- Ensure prior system backup to allow from recovery, should any problems arise, and perform a system test before full implementation in production mode.
- If your Rimage system is part of an integrated solution, contact your solution provider to ensure your software version is compatible with the other software or hardware components of the system.
| Firmware | Version | Date |
| Autoloaders |
| Producer II Autoloader with Everest Printer |
v. 3.608 |
January 21, 2010 |
| Producer II Autoloader with Prism Printer |
v. 3.608 |
January 21, 2010 |
| Printers |
| Everest II Printer |
v. 2.60 |
March 1, 2008 |
| Prism Printer |
v. 5.201 |
June 16, 2006 |
| Recorders |
| AD-5200A Recorder |
v. 1-GC |
July 26, 2009 |
| 760A Recorder |
v. 6.06 |
July 17, 2007 |
| 716A Recorder |
v. 1.59 |
November 21, 2006 |
| Service Packs | Version | Date |
| Producer Software Suite v. 7.5 - 8.2 |
SP 2 |
April 26, 2010 |
| SDK v. 8.0 |
SP 2 |
August 12, 2009 |
| SDK v. 8.0 |
SP 2 |
August 12, 2009 |
| Producer Software Suite v. 8.1 |
SP 1 |
July 14, 2009 |
| Producer Software Suite v. 8.0 - 8.1 |
SP 1 |
October 10, 2008 |
| SDK v. 8.0 |
SP 1 |
July 29, 2008 |
| Network Publisher v. 8.0 |
SP 1 |
July 29, 2008 |
| Producer Software Suite v. 7.5 - 8.0 |
SP 1 |
April 18, 2008 |
| Producer Software Suite v. 6.5 - 7.5 |
SP 1 |
February 11, 2008 |
CD Designer Software Patch
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N/A |
February 13, 2007 |
| Software | Version | Date |
| Producer Software Suite |
v. 8.2 |
September, 2009
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| Translated Online Help for Rimage ProducerSoftware Suite |
v. 8.2 |
October 10, 2009 |
| Drivers and Utilities | Version | Date |
| Everest II PC Printer Driver |
v. 4.0 |
October 23, 2004 |
| Everest II Mac Printer Driver |
v. 1,0 |
March 20, 2006 |
| Prism Driver Win2000/2003/XP |
v. 5.02 |
August 22, 2002 |
| Everest Firmware Updater |
v. 1.1.0.0 |
December 5, 2002 |
| GemFlash Utility |
v. 1.1 |
April 24, 2006 |
Download easy-to-use product user guides, setup and installation guides, software getting started guides, and technical specifications.
Can’t find what you are looking for? Use the search function to locate additional user documentation.
Note: Some Rimage documents are translated into other languages. Given the time needed to translate documents, translated versions may vary in content. The English version always contains the most current information.
Download Operator level repair, replacement, and maintenance instructions.
Can’t find what you are looking for? Use the search function to locate additional user documentation.
Note: Certified Technician and Certified Country Partner level documentation is available by logging into the KnowledgeBase.
Rimage Service and Support is the industry leader in delivering high quality world-wide service with superior response times that maximize your return on investment. Rimage Service and Support offerings are designed to meet the level of service you need.
Maintenance Terms and Conditions
For the Autostar II, Rimage Service and Support options are:
Rapid Exchange
Rimage Rapid Exchange gives you speed and value. Next business day delivery of a replacement unit or applicable parts for you to install.
- Detailed replacement instructions are included, making replacement straight forward.
- Shipping is a snap since return materials are included.
- Fast access to the Rimage technical call center and in-depth remote diagnostics resolve issues quickly.
- Software updates keep your system up-to-date with the latest software innovations.
- One free print head per system per year.
- 24x7 phone support and exclusive access to the Rimage KnowledgeBase.
Access RMA forms, product warranties, service options, and Safety, Environment and Compliance information.
Please contact us if you have questions.
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