Select a link below for more information on downloading the latest software, service pack, or firmware for your product. From the download page, you can also access release notes and download instructions.

Important! Before downloading any type of software:

• Follow your organization's upgrade policies and procedures.
• Ensure prior system backup to allow from recovery, should any problems arise, and perform a system test before full implementation in production mode.
• If your Rimage system is part of an integrated solution, contact your solution provider to ensure your software version is compatible with the other software or hardware components of the system.

Download easy-to-use product user guides, setup and installation guides, software getting started guides, and technical specifications.

Can’t find what you are looking for? Use the search function to locate additional user documentation.

Note: Some Rimage documents are translated into other languages. Given the time needed to translate documents, translated versions may vary in content. The English version always contains the most current information.

User Guide	User Guide for the Autostar II. (425 Kb)
Setup and Installation	Set up the Autostar II. (956 Kb)
Specifications	Technical Specifications for the Autostar II. (52 Kb)
Getting Started with Rimage Software	Get started using the Rimage Software. (335 Kb)
Advanced Setup (Networking) Guide	Install the Rimage Control Centers on a network. (178 Kb)
Software User Guides
Using Label Merge Fields Guide	Use CD Designer to merge data or graphic images to the label. (861 Kb)
RAPID API Programming Guide	User Guide for the RAID API. (2 Mb)
Web Services Programming Guide	Integrate your software with the Rimage system. (360 Kb)
Client API Programming Guide	User Guide for the Client API. (728 Kb)
Server Alert Action IDs	Reference Guide for the server alert action IDs. (146 Kb)
Using Edit Lists Guide	User Guide for Editlists. (185 Kb)
Using CD Text Guide	User Guide for CD-Text. (192 Kb)
WebRSM Setup Instructions	Set up the WebRSM tool. (77 Kb)

Download Operator level repair, replacement, and maintenance instructions.

Can’t find what you are looking for? Use the search function to locate additional user documentation.

Note: Certified Technician and Certified Country Partner level documentation is available by logging into the KnowledgeBase.

Packing Instructions	Pack the Autostar II to return for repair.
Operator Level Diagnostics (Firmware 3.601 or higher)	Perform diagnostic tests for the Autostar II with firmware version 3.601 or higher.
Operator Level Diagnostics (Firmware lower than 3.601)	Perform diagnostic tests for the Autostar II with firmware versions lower than 3.601.
Recorder Alignment	Align a recorder in the Autostar II.
Recorder Replacement	Replace a recorder in the Autostar II.
Maintenance	Clean the Autostar II and align the Everest or Prism printer.
Printer Replacement	Replace the Everest or Prism printer on the Autostar II.
Lift Arm to Carousel Alignment	Align the lift arm to the carousel in the Autostar II.
Carousel Sensor Replacement	Replace the carousel sensor in the Autostar II.
PCI Card Replacement	Replace a PCI card for the Autostar II.
ESATA PCI Card Installation	Replace a FireWire PCI card with an ESATA PCI card for the Autostar II.
Adhesive Back Bumper Replacement	Replace the adhesive back bumper in the Autostar II.
Gripper Board Assembly Replacement	Replace the gripper board assembly in the Autostar II.
Autoloader Replacement	Replace the Autostar II.

Rimage Service and Support is the industry leader in delivering high quality world-wide service with superior response times that maximize your return
on investment. Rimage Service and Support offerings are designed to meet the level of service you need.

Maintenance Terms and Conditions

For the Autostar II, Rimage Service and Support options are:

Rapid Exchange

Rimage Rapid Exchange gives you speed and value. Next business day delivery of a replacement unit or applicable parts for you to install.

• Detailed replacement instructions are included, making replacement straight forward.
• Shipping is a snap since return materials are included.
• Fast access to the Rimage technical call center and in-depth remote diagnostics resolve issues quickly.
• Software updates keep your system up-to-date with the latest software innovations.
• One free print head per system per year.
• 24x7 phone support and exclusive access to the Rimage KnowledgeBase.

Access RMA forms, product warranties, service options, and Safety, Environment and Compliance information.

Please contact us if you have questions.

Safety, Environment, and Compliance

Warranty For product purchased from February 15, 2010 to present

Warranty For products purchased between June 25, 2008 and February 14, 2010

Warranty For product purchased from June 1, 2007 - June 24, 2008

Return Material Pre-Authorization Form

Packing Order Form

Operator Parts List

Addendum to the Operator Parts List

Serial Number Locations

Sales Terms and Conditions

Purchase Order Terms and Conditions

End of Service Information