Webshop Return and Exchange Policy
Any Webshop returns are subject to prior approval by Rimage and will incur a restocking fee of up to 25% of the cost of the returned item(s) as determined by Rimage. Returns without an appropriate Return Merchandise Authorization from Rimage will be refused and no credit will be given to buyer for unauthorized returns. Credit is contingent on receipt of goods in resalable condition as determined at the sole discretion of Rimage.
Requesting a Return Merchandise Authorization
Please call the Rimage Account Services department at 1-800-553-8312 (Option 1) to request a Return Merchandise Authorization and instructions.
Returning Items You Didn’t Order
If the return is a result of our error, Rimage will provide you a return shipping label. Items should be returned in their original, unopened product packaging. Please call the Rimage Account Services department at 1-800-553-8312 (Option 1) to request a Return for Credit.